Telstra has today unveiled their latest effort to regain lost customer satisfaction, this time by creating a panel where consumers can voice their opinions on how the company is dealing with customer satisfaction. Dubbed the ‘My Telstra Experience’, Telstra hopes to allow customers to voice their opinions openly, Telstra’s Executive Director, Market Based Management, Ms Gloria Farler says. The company hopes the panel will allow Telstra to get more of an overview on customer satisfaction [...]

Bing today suffered an outage for half an hour – with Microsoft blaming a ‘configuration change’ that saw ‘unfortunate and unintended consequences.’ Just one day after the unveiling of the Fall version of Bing, users for half an hour attempting to search on Bing were being greeted with a timeout error and queries that managed to get through were displaying only portions of the search results. “We strive to maintain a high standard of operational [...]

Google has today announced a new product called Google Public DNS (Domain Name Server), which aims to “make users’ web-surfing experiences faster, safer and more reliable.” Whenever you use the internet, and type in a domain such as www.google.com.au, a conversion process changes a domain name into IP addresses. It’s this process that Google thinks they can make faster, and much more reliable than current options. “Our research has shown that speed matters to Internet users, [...]

Hot on the heels of Google’s announcement this morning about the most popular searches for 2009, Yahoo!7 has just unveiled their own version of the top searches for 2009. Once again, Michael Jackson topped the list, with the economic stimulus package, natural disasters (Black Saturday and Dust Storms) and Britney Spears rounding out the Yahoo! Australia top 5 overall searches. And in what seems to be a recurring trend worldwide, Twitter also features in the top [...]

Google has just released the top searches Australians made throughout this year – from celebrities to social networking Australians certainly search for it all. Although the year is not over yet, Bing released its top trends for 2009 earlier this week, with Yahoo announcing theirs yesterday, so it was only natural that Google would make an announcement on their top trends sometime this week. Perhaps unsurprisingly many of the top searches were in fact for [...]

Google has just announced the winners of this years Android Developer Challenge, in which developers are encouraged to design and create “cool apps that surprise and delight mobile users” for the Android platform. This year there were three overall winners –  SweetDreams (a tool to stop late night calls), What the Doodle!? (online multiplayer game) and WaveSecure (mobile security solution) which all together take home prize money totalling a cool $525,000USD. Meanwhile category winners for [...]

Tweetie 2.1, an update for one of the most popular iPhone Twitter clients,  has just gone live in the App Store, bringing with it numerous bug fixes and support for Twitter’s new Lists, geotagging and retweet features. And in almost an iPhone Twitter app first, you can now report spam tweets from within the application, thanks to Twitter’s spam API that allows third-party developers to build the system into their applications. The addition of geolocation [...]

Tomorrow is going to be one very busy day for Telstra, with new broadband packages announced last Thursday going live, alongside the first day of their new 100MB/sec cable upgrade in Melbourne, Victoria. Though current Bigpond members can now switch to the new broadband plans, tonight at midnight is when, all going well, the first users will actually be placed onto the new packages. There’s sure to be hiccups during this roll-over period, and without [...]

Google has today revealed in a blog post on the Wave blog information gathered from a limited survey about the hot new communications platform, Google Wave, which is currently invite-only. “We’re thankful that so many people have been willing to try out Google Wave in a host of different areas: personal, business, government, education and even not-for-profit” Aaron Cheang, User Experience Researcher for Google Wave said. “We’ve been glad to see positive responses, especially since [...]

Google is rolling out a small user interface refresh to the iPhone versions of their web applications, including Gmail, Google Reader and Google Docs. A spokesperson for Google today confirmed that the Google’s web based iPhone apps have undergone some ‘relatively minor UI changes’ that make it easier for touch navigation. Gradients used throughout the mobile apps now have a blue gradient rather than grey, and tweaks have been made here and there in menus [...]