Telstra has just announced that customers with a HTC Desire phone can now upgrade to the latest version of Google’s operating system, ‘Froyo’. While it unofficially became available yesterday, the update brings some handy features to the Desire including the ability to create a wireless hotspot from your phone, 720p video calling, new Calculator, FM Radio and Market widgets for the homescreen as well as the new capability to store apps on an external memory card and [...]

Apple Australia has revealed they’ll be streaming live to iOS devices including the iPad and iPhone an upcoming set of special pre-ARIA awards concerts. Through a specially-created application, now available for free on the iTunes store, Apple customers will be able to live stream five iTunes Live events to be held in Sydney, with artists including Guy Sebastian and John Butler performing over the course of five days starting next Monday. The concerts will be [...]

The Australian Communications and Media Authority has today encouraged telecommunication companies to place monetary limits on mobile phone bills, in a bid to fight what’s be called ‘bill shock’. In a statement released earlier this morning, the authority called for Australia’s teleco industry to implement a mechanism to allow customers to set spending limits, so as to offset the phenomenon now referred to as ‘bill shock’ – when customers receive bills for much more than they expected after going over their [...]

Telstra has revealed more information about their upcoming mobile tablet device, the T-Touch Tab, which will compete with the likes of Apple’s iPad. Being marketed as a “cheaper” alternative to competitors such as the iPad, Telstra is entering the market with the hopes of wooing “everyday Australians” into the tablet world with a cheaper tablet device that will join the growing range of Telstra products including the T-Box and T-Hub. The tablet, manufactured by Huawei [...]

Vodafone Hutchison Australia (VHA) has today revealed a number of new customer service initiatives, including customer service callbacks, new mobile handset service centres and a new online portal for Vodafone customers. It seems telecommunications companies have finally got the hint that customer service is lacking badly in Australia – alongside a myriad of announcements around customer service over the past few months, and just yesterday Telstra revealed it’s now using LogMeIn Remote to remotely solve [...]

Telstra has today revealed its support staff have now begun using LogMeIn’s Rescue tool to provide remote support to smartphone and desktop customers. Telstra will use the commercially available software, which costs just under $2000 to purchase each year, to provide an additional method of support to customers by removing the need to talk customers through troubleshooting actions. “When customers call us for support, it’s unusual for them to know exactly what’s wrong with their [...]

Apple has overnight announced an all-new Macbook Air and the next major iteration of iLife. In a press event focused on “back to the Mac” at the company’s Cupertino headquarters in the US, Apple CEO Steve Jobs revealed an all-new second generation Macbook Air which is thinner and smaller than the previous version which first launched two years ago. “MacBook Air is the first of a new generation of notebooks that leaves behind mechanical rotating [...]